Patient Information

Attending Microsuction Appointment

Microsuction Patient Info Leaflet

Attending Appointment for Liver Ultrasound Scan

Ultrasound Scan Information Leaflet

Attending Appointment for Cryotherapy

Cryotherapy Leaflet

Attending Minor Surgery Appointment in Dermatology Clinic

Minor Surgery Patient Information Leaflet

Attending Dermatology Appointment

Dermatology Leaflet

Attending Appointment for Nail Surgery

Nail Surgery Leaflet

Accessing Our Services

1. Do I need to register to use your services?

No. You do not need to register with us directly. If you are registered with a GP practice, you can access our NHS services once your GP refers you.

2. Can I choose to receive treatment at Harrow Health?

Yes. You have the legal right to choose your healthcare provider for many NHS services in England. You can ask your GP to refer you to Harrow Health where appropriate.
More information is available on the NHS website.

3. Can children or young people access this service?

No. This is an adult service for patients aged 18 and over.
If you are seeking support for a child or young person, please contact your GP or local children’s services.

Referrals and Appointments

4. What happens after I’m referred?

Once we receive your referral, it will be reviewed (triaged) by our clinical team. Our appointments team will then contact you by telephone.
If we are unable to reach you, we will leave a message with details of how to contact us.

5. How do I book an appointment?

Please wait for our team to contact you, as appointments are arranged from a waiting list. If you need to get in touch, you can: • Call: 020 8866 4100 • Email: Emailing: harhl.appointments@nhs.net (please include your full name, date of birth, and contact number)

6. Where will my appointment take place?

Appointments are usually offered at a community clinic, typically the one closest to your home address.

7. Can I have someone with me at my appointment?

Yes, you can usually bring a family member, friend, or carer with you.
If you need additional support, such as an interpreter, please let us know in advance.

Practical Information

8. What are your opening hours?

Our clinics are open Monday to Sunday (including weekends), 9:00am to 5:00pm.

Our phone lines are open Monday to Friday, 9:00am to 5:00pm.

9. Is there a cost for NHS services?

No. Our NHS services are free at the point of delivery.

10. Do you provide transport to appointments?

Unfortunately, we are not able to provide patient transport to our clinics.

11. Are interpreting or accessibility services available?

Yes, we can provide:

• Interpreters (including British Sign Language)

• Information in alternative formats

• Support for additional accessibility needs

Please let us know your requirements in advance where possible.

Your Information and Rights

12. How do I access my medical records?

You can access your medical records via the NHS App or by submitting a request to our governance team at harhl.feedback@nhs.net.

You may be asked to provide identification.

13. How do you handle patient confidentiality?

We take your privacy seriously. Your information is stored securely and handled in line with data protection laws and NHS confidentiality guidelines.

We only share your information with your consent or where legally required.

Feedback and Support

14. What should I do if I have a complaint or feedback?

We welcome your feedback to help improve our services. You can:

• Speak to a member of staff
• Submit feedback via our website
• Email: harhl.feedback@nhs.net
• Complete a complaint form available at reception

15. Who do I contact for general enquiries?

For general enquiries, please email: harhl.appointments@nhs.net

16. What patient support resources are available?

There are a range of patient support resources available. For example, you can visit:
https://www.skinhealthinfo.org.uk/support-resources/patient-support-groups/
for information on relevant support groups and resources.

NHS Services

About Harrow Health